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Employee Operations Specialist (Human Resources)
Title:Employee Operations Specialist (Human Resources)
Department:Employee Experience (EXD)
Location:Houston, TX

 Type: Regular, Full Time
Pay rate: Commensurate with experience
Travel: Periodic local and overnight travel
Location: Houston, TX (No relocation available for this role)

We are all about employee support. Do you have HR experience? Do you want to help job seekers land their dream job? Are you great at streamlining processes? Are you someone who knows how to use technology to make life easier for people who are using it? cPanel is seeking an Employee Support Department (ESD) Employee Operations Specialist to onboard with enthusiasm, maintain and improve its people processes, including answering employee questions relating to internal policies and benefits, and reward employees! Familiarity with webhosting, Agile method a plus.

Position Overview:
As a member of the Employee Support Department (ESD) team, the ESD Employee Operations Specialist creates genuine, trusting working relationships with primary responsibilities for communicating with applicants, new hires, employees, and acting as the company air traffic controller to provide meaningful responses to employee questions about company processes and procedures or to guide them in the right direction. This position is responsible for driving successful onboarding practices, processing relocations, and other company operational and core processes related to ESD. The role requires an individual who is highly detail oriented and it requires exceptional communication and employee service skills in a fast paced work environment.


Essential Functions:

  • Responsible for driving successful onboarding practices, including pre-hire, hiring, and orientation; managing relocations, background screening, reference checks, placement, and I-9 verifications. Also ensure accurate set up of new hires for record keeping and payroll purposes.
  • Builds great relationships with employees while serving as a subject matter expert on internal cPanel benefits, programs, policies, procedures and referring employees to the PEO as needed to ensure employees have accurate information and guidance. Also involves coaching employees to gain this expertise on their own.
  • Collaborates with ESD to keep the internal wiki up to date and inline with the company’s transparency objectives
  • Collaborates with internal development teams in order to improve and automate ESD business needs and processes
  • Manages current employee referral, recognition, service, life events, and wellness programs and is responsible for designing and implementing new incentive and reward programs.
  • Responsible for owning final off-boarding process.
  • Prepares and maintains compliant employment records, files, and reports, including shared responsibility for maintaining personnel records and complying with employment, labor laws and the cPanel Records Management Policy.
  • Maintains a core daily schedule, as set by the VP of Employee Relations to ensure the efficient operations of the ESD and Legal Departments
  • Adheres to the policies and procedures of the company
  • Exemplifies cPanel’s Core Values of Integrity, Respect, Collaboration, and Follow-Through

Additional Duties and Job Responsibilities:

  • Stays current in job knowledge, administrative efficiencies, and employee relations technologies by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
  • Back-up other ESD positions as needed and occasionally submit payroll data
  • Reduces administrative pain points.
  • Performs other duties by collaboration or as assigned by the manager or CEO


Qualifications and Competencies:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Written Communications: Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling and punctuation
  • Oral Communication: Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings
  • Confidentiality and Diplomacy: Possesses a high level of professionalism, integrity, reliability, discretion and confidentiality
  • Interpersonal Skills: Attitude of inclusiveness and ability to interact with all level of employees, vendors, consultants, and the PEO in a professional, kind, and effective manner
  • Detail-Oriented: Highly detail oriented with a critical degree of accuracy regarding data entry and analysis; thoroughness in accomplishing tasks in all areas of work; independence in double-checking the accuracy and quality of own work product to provide accurate, precise, and consistent results
  • Organization and Time Management: Strong organizational and excellent time management skills and the ability to prioritize and manage multiple projects simultaneously.
  • Research Skills: Able to gather data, facts and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring
  • Business Acumen: Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies with independent discretion
  • Results Driven: Able to independently follow through on daily tasks and assignments in order to achieve personal, departmental, and company goals with minimal to no supervision
  • Adaptability: Ability to handle challenging situations, and resolve issues creatively and effectively. Demonstrated ability to ramp up quickly with minimal training and to contribute immediately in a challenging and fast paced environment. Maintains a flexible mindset, willingness to adapt to change and ability to learn and grow
  • Problem solving skills: Able to identify and resolve problems with good judgment in a timely manner, gather and analyze information skillfully; able to apply independent judgment when needed and to consult with and provide insightful analysis in a team setting
  • Technical Skills
    • Strong skills with Word, PowerPoint and Pages
    • Strong skills with spreadsheet software, such as Mac Numbers or MS Excel
    • Ability to quickly learn and adapt to internal systems
    • Tech savvy
  • Education and Certification: Bachelors degree or equivalent years in a HR or similar capacity; PHR or SHRM-CP certification
  • Experience: Minimum 4 years of HR or similar experience. Scrum/Agile experience with tech talent preferred.
  • Travel: Occasional local and overnight travel may be required, including some interstate travel by air

Work Environment and Physical Demands

Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry up to 20 pounds; Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements

  • cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required occasionally

In return for all the above, we offer the following:
Competitive Salary
Full Health, Vision, and Dental coverage
Flexible Spending Account
Free on-site lunch
Paid Vacation
Tuition Reimbursement
Casual Working Environment
401K Matching


EEO Statement

At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.

cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy is taken seriously at cPanel, Inc. Information submitted is kept internally and not shared with third parties.

If this description fits you, apply below. It's relatively easy and painless.


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