|Title:||Customer Experience Project Manager|
|Department :||Customer Experience|
Written Communications: Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation.
Oral Communication: Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings.
Interpersonal Skills: Able to motivate, coach, mentor, and develop relationships quickly with all levels of employees in a professional and effective manner.
Research Skills: Able to gather data, facts, and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures, or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring.
Ethics and Confidentiality: Demonstrates the highest level of ethical behavior and displays integrity and ethics in handling confidential information.
Time Management: Strong organizational skills, ability to prioritize and to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner.
Business Acumen: Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies. Results Driven: Able to follow through on assignments to achieve company and departmental goals.
Adaptability: Able to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays or unexpected events including software & systems used to perform everyday tasks.
Problem solving skills: Able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on regular basis in making decisions.
Travel: Semi-frequent local, and interstate and international air travel required.
Work Environment and Physical Demands
Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry or move up to 20 pounds; Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements
• cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required
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