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Linux Support Engineer
Summary
Title:Linux Support Engineer
ID:BCN
Department:Support
Location:Barcelona, Spain
Description

Linux Support Engineers deliver premier world-class support. The cPanel & WHM Linux Support Engineer I performs a variety of tasks to support cPanel customers by analyzing customer systems with cPanel software or diagnosing system-specific issues, resolving those issues, educating the customer regarding solutions, best practices and/or then verifying and reporting defects.

This is what the job entails:

  • Helps customers install, configure and maintain cPanel on their servers
  • Troubleshoots issues with cPanel or related software components on customer servers and provides effective resolutions
  • Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
  • Maintains a high level of productivity as outlined in the Technical Support Operations Handbook
  • Files effective cases in relation to defects discovered during the investigation of an issue
  • Contributes to Company and Department Documentation efforts, both internally and externally
  • Adheres to the policies and procedures of the department and company as outlined in the Technical Support Operations Handbook and the cPanel Company Handbook
  • Maintains technical expertise about cPanel software and monitors industry trends, sharing this knowledge across the team.
  • Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through

Eligibility Requirements:

  • One to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE)
  • One year of web hosting industry experience or other related work preferred
These are the skills we need for this position:
  • Language Skills: Must be fully fluent in English (minimum C1 proficiency); Additional Spanish fluency preferable
  • Customer Service Requirements:
      • Provide support for customer requests by delivering appropriate solutions within the expected time limits, with a friendly and positive attitude, and ensuring follow up to confirm resolution
      • Ability to explain technical issues clearly and with a sufficient level of detail
      • Understanding that everything we communicate to the customer makes a difference in making the customer happy
  • Technical Requirements: Advanced technical skills which include:
      • Mastery of web server related technologies such as Apache, MySQL, PHP, Exim, Dovecot and other MTAs, SpamAssassin  configuration and troubleshooting of Bind, DNS, PureFTPD, Mailman, and SSL
      • Solid understanding of CentOS/RHEL and their package management tools (Yum & RPM), shell commands, bash scripting, and basic Linux security concepts
  • Bonus Technical Skills: Additional consideration given to those who have knowledge in:
      • Additional web server-related technologies such as Nginx, PostgreSQL, Litespeed, Varnish and Tomcat
      • Compiling software such as the Linux Kernel, Apache, and other packages from source code
      • Configuring and building RPM’s
      • Configuring and troubleshooting PowerDNS and CloudLinux
      • Using the Patch utility
      • cPanel software, configuration and, implementation
  • Travel - Occasional local and/or overnight travel, some by air, specific to training courses or company conferences, may be required
  • cPanel is a 24/7 operation and non-traditional or extended hours (including weekends) may be required occasionally

If this description fits you, apply below.  It's relatively easy and painless.

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