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Linux Technical Analyst
Title:Linux Technical Analyst
Department :Support
Location:Houston, TX

Type: Full-time, Regular
Pay rate: Salary contingent with experience
Open Shifts: 11PM- 7:30AM CST
Travel required: 10%
Telecommute: Flexible

cPanel prides itself in offering data centers and administrators around the world with top rated support, solutions to unique problems, and ongoing support when utilizing cPanel & WHM for Linux. cPanel is looking for technical analysts that will provide great customer support, solutions, and results to data centers and web hosting providers around the world. cPanel's Technical Analysts are part of an elite group that have graduated from standard "help desk" support to a challenging career focused on supporting a single product.
This is what the job entails:

  • Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers
  • Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
  • Maintains a high level of productivity
  • Files effective cases
  • Contributes to Company and Department Documentation efforts
  • Adheres to the policies and procedures of the company
  • Maintains a core daily schedule to ensure the efficient operations
  • Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through

Eligibility Requirements:

  • High School diploma or equivalent
  • One to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE)
  • One year of web hosting industry experience or other related work preferred
These are the skills we need for this position:
  • Oral Communicatio- able to speak clearly and effectively in positive or negative situations to  customers and employees
  • Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
  • Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
  • Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
  • Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
  • Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
  • Problem-solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions
  • Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner
  • Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and ratios and apply them to work-related situations
  • Technical Requirements: advanced technical skills which include:
    • Mastery of web server related technologies such as Apache, Nginx, MySQL, PostgreSQL, PHP, Exim, Dovecot and other MTAs, SpamAssassin- configuration and troubleshooting of Bind, DNS, PureFTPD, ProFTPD, Tomcat, Mailman, and SSL
    • Solid understanding of CentOS/RHELand their package management tools (Yum & RPM), shell commands, bash scripting, and basic Linux security concepts
  • Bonus Technical Skills: additional consideration given to those who have knowledge in:
    • Ability to compile software such as the Linux Kernel, Apache, and other packages from source code
    • Ability to configure and build RPM’s
    • Mastery of web server related technologies such as Nginx, Litespeed, Varnish - configuration and troubleshooting of PowerDNS and CloudLinux
    • Patch
    • Mastery of cPanel software, configuration, and implementation
  • Travel - Occasional local and/or overnight travel, some by air, specific to training courses or company conferences, may be required
Special consideration will be given to candidates with the following skills:
  • Configuration and troubleshooting of:
    • cPanel
    • WHM
  • Customer service experience
  • WebHosting experience
In return for all the above, we offer the following:
  • Competitive Salary
  • Full Health, Vision, and Dental coverage
  • Flexible Spending Account
  • Free on-site lunch
  • Paid Vacation
  • Tuition Reimbursement
  • Casual Working Environment
  • 401K Matching

EEO Statement
At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.
cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Privacy is taken seriously at cPanel, L.L.C. Information submitted is kept internally and not shared with third parties.

If this description fits you, apply below.  It's relatively easy and painless.


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