|Title:||Customer Experience Strategist|
|Department :||Customer Experience|
As a Customer Experience (CX) Strategist at cPanel/WebPros you’ll be a customer-centric professional, delivering a wide range of consulting services to our Marketing, Product, and Customer Success & Care teams. You’ll help examine customer journeys, workflows, and processes, uncovering gaps and problems in WebPros brand(s) CX and finding opportunities to improve them. This role helps shape the design of the customer experience through research and data analysis.
Written Communications: Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling and punctuation;
Oral Communication: Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings
Interpersonal Skills: Able to motivate, coach, mentor, and develop relationships quickly with all level of employees in a professional and effective manner;
Research Skills: Able to gather data, facts and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring;
Ethics and Confidentiality: Demonstrates the highest level of ethical behavior and displays integrity and ethics in handling confidential information;
Time Management: Strong organizational skills, able to prioritize and to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner;
Business Acumen: Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies;
Results Driven: Able to follow through on assignments in order to achieve company and departmental goals;
Adaptability: Able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events including software & systems used to perform everyday tasks;
Problem solving skills: Able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on regular basis in making decisions;
Travel Occasional local and overnight travel required, including some interstate travel by air.
Work Environment and Physical Demands
Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry or move up to 20 pounds; Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements.
cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required