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Software QA Manager
Title:Software QA Manager
Department :Product Development
Location:Houston, TX

Position Overview:

Since 1997, cPanel & WHM has been the Web Hosting industry’s premier control panel. With a rich feature-set, first-class support, and deep community involvement, we remain the product of choice for hosting companies around the world. The Software QA manager is responsible for leading the software QA team, comprised of manual and automation focused QA personnel, organized among cross-functional teams in an Agile environment. Advocates for the importance of quality through testing, process improvement, team ownership and quality programs.


Essential Functions:


· Establish and implement testing strategies. Take ownership of our Manual and Automated test tooling and processes and drive improvement

· Collaborate with engineering leadership to develop a comprehensive strategy, advocating for an appropriate mix of Unit, Integration and UI based testing with a strong emphasis on automation

· Accountable for working with product development leadership to establish and meet quality goals

· Implements and monitors quality metrics using internal and external sources

· Ensures that testing practices are effective and efficient

· Responsible for performance management, goal setting and guides career development of the QA team

· Responsible for developing department budgets, forecasting financial needs, and staying within budget parameters

· Adheres to the policies and procedures of the company

· Exemplifies the Core Values of Inclusion, Innovation, Trust, Collaboration, and Fun


Eligibility Requirements:

· Bachelor’s degree in a related field or equivalent work experience

· Extensive experience with UI and API testing tooling (Cypress, Playwright, Selenium, Postman)

· Familiar with source control and pipeline automation (Git, Jenkins, GitLab)

· 2+ years of experience in Linux system troubleshooting or related certifications

· 4+ years of demonstrated ability leading software QA teams





Written Communications: Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling and punctuation;

Oral Communication: Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings;

Interpersonal Skills: Able to motivate, coach, mentor, and develop relationships quickly with all level of employees in a professional and effective manner;

Research Skills: Able to gather data, facts and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring;

Ethics and Confidentiality: Demonstrates the highest level of ethical behavior and displays integrity and ethics in handling confidential information;

Time Management: Strong organizational skills, able to prioritize and to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner;

Business Acumen: Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies;


Results Driven: Able to follow through on assignments in order to achieve company and departmental goals;

Travel: Occasional local and overnight travel required, including some interstate travel by air.



Work Environment and Physical Demands

Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry or move up to 20 pounds; Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements

cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required



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