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Linux Support Engineer
Title:Linux Support Engineer
Department :Support (Spain)
Location:Barcelona, Spain

Linux Support Engineers deliver premier world-class support. The cPanel & WHM Linux Support Engineer I performs a variety of tasks to support cPanel customers by analyzing customer systems with cPanel software or diagnosing system-specific issues, resolving those issues, educating the customer regarding solutions, best practices and/or then verifying and reporting defects.

This is what the job entails:

  • Helps customers install, configure and maintain cPanel on their servers
  • Troubleshoots issues with cPanel or related software components on customer servers and provides effective resolutions
  • Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
  • Maintains a high level of productivity as outlined in the Technical Support Operations Handbook
  • Files effective cases in relation to defects discovered during the investigation of an issue
  • Contributes to Company and Department Documentation efforts, both internally and externally
  • Adheres to the policies and procedures of the department and company as outlined in the Technical Support Operations Handbook and the cPanel Company Handbook
  • Maintains technical expertise about cPanel software and monitors industry trends, sharing this knowledge across the team.
  • Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through

Eligibility Requirements:

  • One to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE)
  • One year of web hosting industry experience or other related work preferred
These are the skills we need for this position:
  • Language Skills: Must be fully fluent in English (minimum C1 proficiency); Additional Spanish fluency preferable
  • Customer Service Requirements:
      • Provide support for customer requests by delivering appropriate solutions within the expected time limits, with a friendly and positive attitude, and ensuring follow up to confirm resolution
      • Ability to explain technical issues clearly and with a sufficient level of detail
      • Understanding that everything we communicate to the customer makes a difference in making the customer happy
  • Technical Requirements: Advanced technical skills which include:
      • Mastery of web server related technologies such as Apache, MySQL, PHP, Exim, Dovecot and other MTAs, SpamAssassin  configuration and troubleshooting of Bind, DNS, PureFTPD, Mailman, and SSL
      • Solid understanding of CentOS/RHEL and their package management tools (Yum & RPM), shell commands, bash scripting, and basic Linux security concepts
  • Bonus Technical Skills: Additional consideration given to those who have knowledge in:
      • Additional web server-related technologies such as Nginx, PostgreSQL, Litespeed, Varnish and Tomcat
      • Compiling software such as the Linux Kernel, Apache, and other packages from source code
      • Configuring and building RPM’s
      • Configuring and troubleshooting PowerDNS and CloudLinux
      • Using the Patch utility
      • cPanel software, configuration and, implementation
  • Travel - Occasional local and/or overnight travel, some by air, specific to training courses or company conferences, may be required
  • cPanel is a 24/7 operation and non-traditional or extended hours (including weekends) may be required occasionally

If this description fits you, apply below.  It's relatively easy and painless.
This opening is closed and is no longer accepting applications