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Quality Assurance Lead
Summary
Title:Quality Assurance Lead
ID:4272033
Department :WHMCS - Development
Location:Flexible
Description
About WHMCS:
WHMCS, a WebPros brand, is the market leading business automation platform for web hosting companies. Founded in 2005, today our product is used by tens of thousands of web hosting and cloud services businesses to optimize efficiency and reduce costs. With offices in both the UK and US, we are a global brand with customers all around the world and a global team.

40k+ customers | 200+ countries | 10+ years in business | 500+ integrations & apps


Position Overview: 
The Quality Assurance Lead is responsible for developing and leading the software quality assurance efforts at WHMCS. They are responsible for overseeing and ensuring the quality of the WHMCS product throughout the entire software development lifecycle, as well as developing and monitoring KPIs to communicate overall health of the product and QA department. This role will help guide WHMCS on a transformation towards dedicated quality assurance with a heavy focus on automated testing, tooling and library development, as well as designing, implementing, and improving QA standards and processes.


Essential Functions:  
  • Tracks life cycle of features, identifies areas of improvement, and defects through product deployment
  • Actively monitors public and internal reports filed by customers that indicate how the product is being used and how they perceive product quality
  • Contributes to Quality Assurance policies and procedures
  • Designs, develops, and maintains departmental test suites
  • Effectively and timely communicates all quality issues to Senior Management and Development, acts as information channel between Technical Support and Development Departments
  • Applies testing skills to all stages of the development lifecycle to ensure quality planning, execution, and outcome
  • Reports defects and advocates for fixes and improvements
  • Assists in guiding and unifying our QA efforts by establishing and refining QA standards in a leadership capacity
  • Creates, modifies, and improves automated tests, libraries, and tooling to support team and department work
  • Adheres to the policies and procedures of the company
  • Exemplifies the Core Values of Inclusion, Innovation, Trust, and Collaboration

Eligibility Requirements:
  • High school diploma or equivalent
  • 5+ years of Quality Assurance experience
  • ISTQB Advanced Level Certification (Test Engineer) or equivalent experience
  • Mastery of Quality Assurance concepts and methods
  • Mastery of Git, bug tracking, troubleshooting, and Linux command line usage
  • Mastery of automated test development and maintenance
  • Mastery of test automation infrastructure, tooling, and library development
  • Mastery of PHP, JavaScript

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Oral Communication skills – able to speak clearly and effectively
  • Written Communication skills – able to communicate in all written work, utilizing proper grammar, spelling, and punctuation
  • Teamwork skills – able to work effectively as part of a team
  • Time Management skills – able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume
  • Planning/Organizing skills – able to prioritize and plan work activities
  • Adaptability – able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.  Ability to learn new software and processes as they become available
  • Problem-Solving skills – able to identify problems and subsequently gather and analyze information skillfully in order to make sound decisions
  • Interpersonal skills – able to interact with co-workers in a professional and effective manner
  • Math skills – able to interact with co-workers in a professional and effective manner
  • Travel – Occasional local and overnight travel required, including some interstate travel by air

Work Environment and Physical Demands
Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry or move up to 20 pounds; Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements
•    cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required 

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