Location      Houston, TX
Type             Regular, Full Time
Pay rate      Commensurate with experience
Travel          Periodic local and overnight travel

DEVELOPMENT SUPPORT OWNER
The Development Support Owner monitors SDI issue tracking systems for customer support requests, prioritizes work for Internal Development small project teams, and implements and maintains internal products.

These are the essential duties required of the position  

• Monitors for supports requests and expedites work to appropriate Scrum or Kanban teams for resolution
• Liaisons with the customer at every step of the support process
• Quickly communicates critical issues to SDI management
• Refactors, optimizes, and maintains existing software to perform more efficiently or to work within new constraints
• Creates new software used to support, distribute or maintain cPanel products
• Performs advanced testing and debugging to identify and resolve problems in existing system
• Participate in code reviews and assists other team members with support and analysis of external and internal systems
• Adheres to coding and development standards and practices provided by cPanel
• Prepares ad hoc reports for management and company executives
• Exemplifies the Core Values of Integrity, Respect, Collaboration and Follow-through
• Adheres to the policies and procedures of the company

These are the skills, requirements, and experience we require

• Project Management skills - able to perform all aspects of software development life cycle, including requirements, development, quality assurance, and documentation
• Agile Scrum Knowledge - able to work as part of a team that utilizes the Agile Scrum methodology to manage the software development process.
• Oral Communication - able to speak clearly and effectively in positive or negative situations.
• Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation.
• Time Management - able to use time effectively under limited supervision; able to complete projects in a timely manner.
• Planning/Organizing Skills - able to prioritize work activities, use time efficiently and work through projects and tasks in a self-motivated manner.
• Adaptability - able to adapt to changes in the work environment and able to deal with frequent change, delays or unexpected events.
• Computer Knowledge - strong knowledge of word processing software; strong knowledge of electronic communication systems; able to navigate the internet.
• Problem Solving Skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on regular basis in making decisions.
• Interpersonal Skills - able to interact with co-workers and customers in a professional and effective manner.
• Technical skills -
  • Strong knowledge of Perl including:  database driven web development, Object Oriented Programming using Perl best practices
  • Good working knowledge of web development technologies including Javascript, Ajax, and jQuery
  • Good working knowledge of Linux and underlying components and hosting related services such as:  Web Servers (Apache, nginx, etc), Mail Servers (Exim, Sendmail, etc.), and DNS Servers (BIND, NSD, etc.)
  • Strong  working knowledge of SQL syntax and usage
  • Familiar with MySQL database administration, including database replication
  • Strong working  knowledge of relational database design
• Education/Experience -
  • Bachelor of Science in Computer Science required or equivalent experience
  • At least two years of Perl development experience
• Travel - Occasional local and overnight travel may be required, some by interstate air

In return for all the above, we offer the following:

Competitive Salary
Full Health, Vision, and Dental coverage
Flexible Spending Account
Free on-site lunch
Paid Vacation
Tuition Reimbursement
Casual Working Environment
401K Matching

EEO Statement

At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.

cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Privacy is taken seriously at cPanel, Inc. Information submitted is kept internally and not shared with third parties.

If this description fits you, apply below.  It's relatively easy and painless.