Community Manager

Position Overview 

A  Community  Manager  is  the  face  of  cPanel  and  is  responsible  for  the  real-time  management  of  the  public  face  of Product Development and cPanel. As a member of the Community Team, a Community Manager will be responsible for advocating for the brand anywhere that the cPanel community can be found. The high performing Community Manager actively  boosts  positive  public  awareness  of  the  company,  the  product,  new  features  and  connects  with  current  and potential community members keeping their unique perspective of product development at the forefront.

• Works  collaboratively  with  the  Community  Team  to  build  and  drive  the  success  of  product  content  strategy,  including creating content and other visual materials, and seeking new and unique forms of content distribution  
• Helps the team moderate, and manage any community-managed properties including social media sites, the blog, the Feature Request Site, the cPanel Community Discord, and cPanel Community Slack
• Shares  information  with  internal  and  external  community  members  on  the  status  of  projects,  initiatives,  goals,  and objectives of product development
• Analyzes data and analytics to provide feedback on the needs of the community
• Seeks out and engages strategically important individuals and organizations in hosting and technology communities
• Engages cPanel's community and promotes the needs of Product Development by attending and presenting at external events such as conferences, demo days, and hackathons
• Participates in the planning and execution of any event for which the community team is responsible
• Exemplifies cPanel’s Core Values of Integrity, Respect, Collaboration, and Follow-Through
• Continually familiarizes oneself with updates in the industry and to the cPanel & WHM software 
• Maintains a core daily onsite schedule as set by the Manager of Community Engagement
• Adheres to the policies and procedures of the company

• Written  Communications: Superior  written  communication  skills  required;  able  to  communicate  effectively  in  all written work, utilizing proper grammar, spelling and punctuation;
• Oral  Communication: Superior  and  advanced  oral  communication  skills  required;  to  speak  clearly  and  effectively  in positive or negative situations with employees, customers, and community members at large, in one-on-one or in group settings
• Research  Skills: Able  to  gather  data,  facts  and  impressions  from  a  variety  of  sources  about  prospective  and  current customers; classifying and organizing information for use in decision-making and monitoring;
• Team Player: Proactively collaborates within the Community Department and with cross-functional teams in a results-driven, team-oriented environment

Work Environment and Physical Demands 

Ability to work in an office environment. Specific abilities required by this job include: Ability to occasionally lift and carry up  to  20  pounds;  Near  vision;  hearing;  ability  to  transport  oneself  as  needed  throughout  the  day;  ability  to  sit  and  use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements

cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required

EEO Statement

At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.

cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Privacy is taken seriously at cPanel, Inc. Information submitted is kept internally and not shared with third parties.

If this description fits you, apply below.  It's relatively easy and painless.