WHMCS Technical Analyst
|Title:||WHMCS Technical Analyst|
WHMCS prides itself in offering data centers and administrators around the world with top rated support, solutions to unique problems, and ongoing support when utilizing WHMCS for Linux. We pride ourselves on providing industry leading support to our users and are seeking technically savvy support persons to join our customer service team. We're looking for people who are passionate about helping customers, resolving issues & queries, ideally with the ability to review & understand PHP code to be able to troubleshoot more advanced cases as effectively as possible.
This is what the job entails:
Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers
Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
Maintains a high level of productivity
Contributes to the company's and department's documentation efforts
Responds to forum posts
Provides support via our support desk
Offers solutions to customer problems and requirements
Adheres to the policies and procedures of the company
These are the skills we need for this position:
Oral Communication - able to speak clearly and effectively in positive or negative situations to customers and employees
Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions
Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner
Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations
Technical skills - advanced technical skills which include:
PHP and MySQL Troubleshooting/Debugging
Installation and configuration of PHP Applications on Linux and Windows.
Experience with IONcube loader and troubleshooting.
Experience with troubleshooting payment gateways and applications that utilize APIs.
Mastery of web server related technologies such as: Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spam Assassin - configuration and troubleshooting, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage
Mastery of Linux related technologies such as: CentOS, RHEL, Shell commands and procedures
Advanced use of package management systems such as Yum
Ability to compile software such as the linux kernel, apache, and other packages from source code
Mastery of WHMCS software, configuration and implementation,
High School diploma or equivalent;
One to two years of Linux system troubleshooting or a related certification (RHCE);
One year of web hosting industry experience or other related work preferred
cPanel is a fun company to work for and provides all the tools you need to get the job done. In addition, at cPanel you are not a number: you're family, and every day is an exciting adventure.
I enjoy working at cPanel because of the people I work with, who are hard-working and dedicated, and the respect shown by employees to one another. It's great working with a team of talented people who genuinely enjoy what they do.
Creativity and unconventional ideas are encouraged, not stifled, which makes it a very positive and stimulating culture. Working for cPanel is the best-kept secret in Texas!
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