www.whmcs.com
 

Customer Service & License Specialist
Location       Houston, TX

Type             Regular, Full Time
Pay rate       Commensurate with experience
Travel           Periodic local and overnight travel

The Licensing & Accounts Analyst is responsible for assisting WHMCS license holders, software users and administrative contacts in all aspects of licensing, customer service, orders & payments and other account related tasks by performing the duties below.

The right candidate for this position will be a highly organized self-starter that has the ability to quickly learn & apply previous experience to a growing company.  
 

These are the essential duties for which you'll be responsible for
 

• Answers customer requests through tickets, phone, and live chat;
• Assists customers regarding licensing and billing requests
• Answers requests related to basic software requirements and/or compatibility questions
• Resolves and redirects other customer service related inquiries
• Fields administrative calls

• Researching customer accounts, billing information, and security documents to determine validity and prevent fraud
• Monitors payment systems, reviews, processes, and posts payments for customer accounts
• Obtains knowledge to determine customer type in order to provide proper direction and assistance

• Researching application information by using public search tools within procedure guidelines with provided resources in order to ensure applicant meets requirements
• Ensuring reseller applications are setup accurately and within a timely manner by maintaining communication with prospective client from beginning to end 

• Posts payments to accounts and answers questions regarding their account history, and researching account and licensing information
• Reviews customer pricing information, processes price reduction requests, and performs account and licensing adjustments/credits
• Assisting with software update purchases and other license purchase options
• Answering questions regarding due dates, invoices, late fees, payments and payment options

• Helps ensure all public documentation is maintained with accuracy for current and new policies and procedures.
• Helps ensure all internal documentation is maintained with accuracy for current and new policies and procedures.

 

In return for all the above, we offer the following:

Competitive Salary
Full Health, Vision, and Dental coverage
Flexible Spending Account
Free on-site lunch
Paid Vacation
Tuition Reimbursement
Casual Working Environment
401K Matching

 

EEO Statement

At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.

cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Privacy is taken seriously at cPanel, Inc. Information submitted is kept internally and not shared with third parties.

If this description fits you, apply below.  It's relatively easy and painless.