Essential Functions:
• Provides leadership and direction for the Development, User Interface, Quality Assurance, Documentation, and Scrum Master departments, directly or indirectly through managers
• Ensures that cPanel products are developed and perform to expectations by creating standards that are reviewed and approved by product owners, functional managers, and executives
• Ensures each release is:
- published with all related documentation
- tested with the standards set by the release team, managers, and executives
- delivered in the stated timeframe
• Drives initiatives and strategies for departments and respective teams that organizationally contribute to long-term operational excellence
• Designs, updates, and maintains cPanel products and systems related to those products:- cPanel/WHM
- build and distribution systems
- other related products and systems
• Adheres to the policies and procedures of the company
• Exemplifies the Core Values of Integrity, Respect, Collaboration and Follow-Through
Leadership and Management Responsibilities:
• Proactively seeks to improve departments under supervision, including provides employees specific goals and objectives, and provides guidance on how to achieve them
• Responsible for developing department budgets, forecasting financial needs, and meeting company financial objectives
• Timely follow-through on communication internally and externally including email, tickets, and one on one meetings
• Displays ongoing empathy and appreciation to employees and earns the confidence of the department by understanding the needs of the employee and department, while providing a safe place for employees to express themselves
• Maintains the ability to autonomously handle employee issues while regularly collaborating with ESD and other directors/managers
Eligibility Requirements:
• Bachelor’s degree in Computer Science or related field or equivalent in development/operations experience • Five+ years of Linux/BSD/*nix system troubleshooting or a related certification (RHCE)
• Five+ years of project management or related experience
• Five+ years in a management role reporting to the executive level
• Advanced knowledge of Linux/BSD/*nix based operating systems, their underlying components and web related services: Web Servers (apache, LiteSpeed, etc), SQL Servers (MySQL, PostgreSQL, etc), Mail Servers (Exim, Sendmail, etc.), DNS Servers (BIND), Linux Filesystems.
• Advanced knowledge of Perl: Regular Expressions, MVC, OO or other organized programming practices, Perl best practices, Usage of CPAN modules
• Expert understanding of Scrum methodologies and Agile practices
• Proven track record of building and leading collaborative teams to produce significant, measurable results
• Travel - Periodic local, domestic, and overseas and overnight travel will be required, some by interstate air • Schedule Flexibility - frequently able to be on call 24 hours per day, 7 days per week (by cell)
Qualifications:
Interpersonal Skills: Self-motivated, team player, builds trust, action and results oriented; open and collaborative style; must be comfortable working in an environment where ideas are shared and challenged
Communication Skills: Strong, professional written, oral, interpersonal and presentation skills and the ability to effectively interface with all ranges of employees, direct reports, executive management, and customers
Leadership Skills: Strong mentoring and coaching with team/reporting departments of diverse levels of expertise; entrepreneurial team player
Project Management Skills: Able to supervise the progression of multiple projects simultaneously
Attention to Detail: Thoroughness in accomplishing a task for all of the areas involved, double-checking the accuracy and quality of own work product to provide accurate, precise, and consistent work
Planning and Time Management: Strong organizational skills, able to prioritize and to use time effectively and able to successfully work under tight project deadlines; accomplished manager of time and stress as well as possessing the ability to delegate effectivelyAdaptability: Able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
Business Acumen: Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies
Problem Solving Skills: Ability to operate as effective tactical as well as strategic thinker; excellent and creative problem solving skills, including negotiation and conflict resolution skills; able to apply independent judgment when needed as well as consult with and provide insightful analysis in a team setting
Work Environment and Physical Demands:
Ability to work in an office environment. Specific abilities required by this job include: Near vision; hearing; ability to transport oneself as needed throughout the day; ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; manual dexterity (eye/hand coordination); repetitive arm/hand movements
• cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required occasionally
In return for all the above, we offer the following:
- Competitive Salary
- Full Health, Vision, and Dental coverage
- Flexible Spending Account
- Free on-site lunch
- Paid Vacation
- Tuition Reimbursement
- Casual Working Environment
- 401K Matching