Position Overview

The General Support Assistant provides assistance to various departments by performing duties outlined below.

 Essential Duties and Responsibilities

Creates and maintains complex spreadsheets and other documents

Assists various departments 60% of the time, executive staff 40% 

Assembles internal and external print material

Distributes company wide documents

Assists in setting up interviews 

Assists in coordination of company based events

Manages business and personal calendar

Manages record keeping and expense reports in compliance with Company policies

Sets up and coordinates meetings and conferences 

Organizes and keep track of documents in home and business offices

Runs periodic errands and executes special requests

Answers telephones and emails

Receives and sends mail and packages

Performs general clerical duties that include copying, faxing, shipping, scanning and filing

Adhere to the policies and procedures of cPanel

Exemplifies cPanel’s Core Values of Integrity, Respect, Collaboration, and Follow-Through

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required.

Discretion — able to exercise good judgment and maintain confidentiality of sensitive information

Oral Communication - able to speak clearly and effectively in positive or negative situations

Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation

Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner

Planning/Organizing skills - able to prioritize work activities, use time efficiently, plan, organize and work through large projects in a self-motivated manner

Computer knowledge - strong knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems

Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events

Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on regular basis in making decisions

Interpersonal skills - able to interact with co-workers and customers in professional and effective manner

Computer knowledge - strong knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; knowledge of Mac office products, including Pages and Numbers; knowledge of Microsoft Office products, including Excel and Word; able to navigate internet proficiently

Education/Experience – High School diploma or equivalent

Three years of experience working in a fast paced office environment

Numeracy and literacy skills

PHP knowledge is a plus

Travel - Occasional travel will be required

Valid Driver’s License and clean DMV history

Work Environment

Noise Level – Moderate

Environment - Office environment: Well-lit, ventilated.  Temperatures may vary; primarily constant.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

 

Specific abilities required by this job include:

Near vision and hearing

Ability to occasionally transport up to 30 pounds 

Ability to transport oneself as needed throughout the day

Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time.

Ability to stand for long periods of time during conferences, trade shows, and/or other networking events

Manual dexterity (eye/hand coordination); repetitive arm/hand movements.