POSITION OVERVIEW

The Desktop Administrator is responsible for investigating and resolving internal software and hardware problems, and building and maintaining computer systems, by performing the duties below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Builds, creates, updates OS X images along with defined 3 party software as needed
• Configures and deploys Mac computers and related peripheral equipment
• Inventories current and new company assets
• Performs layer 1 support for both Ethernet and Wifi networks
• Supports all Users and related company systems and adheres to SLA guidelines
• Assists employees with hardware and software problems submitted via internal ticket system
• Installs desktop software and verifies its functionality
• Troubleshoots and repairs hardware and peripheral issues
• Contacts vendors and RMAs defective equipment
• Adheres to the policies and procedures of the company
• Exemplifies cPanel’s Core Values of Integrity, Respect, Collaboration, and Follow-Through

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Oral Communication - able to speak clearly and effectively in positive or negative situations to co-workers

Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation

Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner

Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner

Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events

Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions

Interpersonal skills - able to interact with co-workers in professional and effective manner

Technical skills - advanced technical skills which include:

• Working knowledge of desktop/server operating systems and their underlying components: Apple OS X 90%, Linux/*nix 5%, and Microsoft Windows OS’s 5%
• Exposure to database creation and editing of FileMaker Pro
• Familiar with Microsoft Exchange
• Experience with low voltage wiring (cat6)
• Working knowledge of basic electrical principles

Education/Experience – High School diploma or equivalent

Two years of desktop support experience with Apple OS X

Experience with Linux/*nix/ based operating systems

Experience with Microsoft based operating systems experience

Travel - Occasional local and overnight travel may be required

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee comes across while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

Noise Level – Moderate

Environment - Office environment: Well-lit, ventilated; temperatures may vary but primarily constant

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

Specific abilities required by this job include:

• Ability to frequently lift up to 20 pounds, and occasionally transport up to 50 pounds
• Near vision and hearing
• Ability to walk, stand, climb and bend as needed throughout the day
• Ability to work in restricted or cramped spaces, including but not limited to working underneath desks
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Manual dexterity (eye/hand coordination); repetitive arm/hand movements